These Terms and Conditions govern your access to and use of the Relocation Mentors platform (www.relocationmentors.com), operated by Relocation Mentors LTD. By using our services as a mentor or mentee, you agree to comply with and be bound by the following terms. If you do not agree to these Terms, please refrain from using the Platform.
1. Overview
Relocation Mentors is an AI-powered platform designed to connect aspiring migrants with experienced mentors who provide relocation guidance. The Platform offers services such as mentor-led consultations, relocation advice, additional services like SOP writing, CV optimization, and skill development programs.
2. Eligibility
To use the Platform, you must:
- Be at least 18 years old.
- Provide accurate, current, and complete information during registration.
- Maintain the confidentiality of your account details and notify us immediately of any unauthorized use.
Mentors must:
- Have valid experience in migration or relocation.
- Follow all applicable laws and regulations.
3. Mentor Responsibilities
Mentors on the Platform agree to:
- Provide accurate, timely, and professional advice to mentees.
- Ensure their profiles are up-to-date with truthful information about their experience and services.
- Charge fees that reflect the services being offered and ensure transparency in all transactions.
- Adhere to the agreed-upon schedule for consultations and meetings with mentees.
Mentors may offer additional services, such as SOP writing or CV optimization, but must not request payment for services outside of the Platform without explicit authorization from the Platform.
4. Mentee Responsibilities
Mentees on the Platform agree to:
- Provide accurate and relevant information to mentors during consultations.
- Use the Platform’s services in good faith and in compliance with applicable laws.
- Respect the mentors’ time and expertise and adhere to agreed-upon appointments.
5. Payments and Fees
-
Mentor Fees: Mentors set their own rates for the services they offer. The Platform facilitates payments between mentors and mentees.
-
Commission Structure: For each paid consultation, 50% of the amount paid by the mentee will go to the mentor, and 50% will go to the Platform. Mentors can opt for a subscription plan that removes commission fees for a monthly fee.
-
Subscription Plan: Mentors may subscribe to a premium plan, which removes commission fees and offers additional features such as unlimited mentorships and direct access to mentees. Subscription fees are billed monthly or annually, depending on the chosen plan.
6. Refunds and Cancellations
- Refund Policy: Refunds may be issued if the mentee cancels a session before it is completed, or if the mentor fails to provide the promised service. Refund requests will be assessed on a case-by-case basis.
- Cancellation Policy: Both mentors and mentees may cancel a session, but repeated cancellations may result in account suspension.
7. Prohibited Activities
You agree not to:
- Use the Platform for illegal or fraudulent activities.
- Solicit or accept payments outside of the Platform.
- Harass, abuse, or discriminate against any user of the Platform.
- Share or disclose confidential information without consent.
8. Disclaimer
DISCLAIMER: We are not a relocation agency and do not assist with visa applications or any payment processes related to them. In case your mentor needs to assist you with any payments, please contact us via email first to obtain our legal backing.
Relocation Mentors provides a platform to connect users with mentors but does not guarantee visa approvals or other outcomes. The advice and services provided by mentors are based on their personal experience and do not constitute legal or immigration advice.
9. Limitation of Liability
To the maximum extent permitted by law, Relocation Mentors will not be liable for any damages, losses, or claims arising from the use or inability to use the Platform or from the actions of mentors or mentees.
10. Termination
We reserve the right to terminate or suspend access to the Platform at any time, without notice, for behavior that violates these Terms or is deemed harmful to the Platform or its users.
11. Privacy Policy
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Modifications
We may modify these Terms from time to time. Any changes will be effective upon posting, and your continued use of the Platform will constitute acceptance of the modified Terms.
13. Governing Law
These Terms are governed by the laws of [Your Jurisdiction], and any disputes arising from these Terms or your use of the Platform will be resolved in the courts of [Your Jurisdiction].
14. Contact Us
If you have any questions or concerns regarding these Terms, please contact us.